Questions that we got asked again and again- quickly answered

I lost my MensaCard. What do I have to do?
Since the guest MensaCard does not contain any personal data and does not require access authorisation (e.g. pin), third parties can also use it as a means of payment in our facilities, i.e. a finder of your card can pay with your credit balance at any time.
So treat your card like cash and make sure you note the 10-digit card number on the back of the card at the bottom right. You can only block your card with this number. An honest finder may hand it in at our lost and found office.
Should you lose your card or have a defect, please contact us as soon as possible to block it via email: mensacard@stw-vp.de or Monday-Thursday from 08:00 am - 3:00 pm and Friday from 08:30 am - 3:00 pm via phone: 06341 - 9179-0. You can obtain our MensaCard information flyer here.
Where can I pay with cash?
You can only pay with cash at our cafeteria cash desks, the canteen counter is cashless. The only exception is the salad bar, where the meals are charged according to weight and you may have to pay something in cash in addition to your cafeteria ticket
We would like to eat with a larger group of visitors in the Canteen. What do I have to do?
You can purchase meal vouchers from us in advance of your event. We will then produce more food for your guests for that day. Please note that these meal vouchers can no longer be returned. You can, however, use the remaining vouchers at any time later for your institute or your customers at our canteen counter. Uncashed cards do not lose their value. You keep the cards yourself and distribute them to your guests on your own responsibility.
Larger groups of visitors - for example within the context of a university event - must be registered with our kitchen management 14 days in advance, as we have to buy and produce the necessary additional food for your guests. Please contact our kitchen manager - Mr. Reinhard Rinck (phone: +49 (0)6341 9179-146, fax: +49 (0)6341 9179-16, Mail: mensald@stw-vp.de).
Regular catering outside the house will be charged as before. For catering of your event please use the form under the menu item Catering.
I would like to eat as a guest/ employee/ with my guests in the Landauer Mensa. What do I have to do?
Mensa Fortstraße 7
I eat regularly in the canteen:
Please buy a guest card (MensaCard) at the cafeteria cash desk for a deposit of 10 Euro. The card can then be topped up with the desired amount at the revaluator (building E - corridor in front of the Mensa) using an EC card. It is not possible to top up with cash. After the top-up, go to the food counter as usual and pay digitally with the MensaCard. If the card is no longer needed, it can be returned at the cafeteria cash desk for a refund of the deposit.

As a staff member/ guest, I only want to eat once/ very rarely in the cafeteria:
Green meal vouchers can be purchased for cash during meal times (11:30 - 13:30) in the administration (room 001 in the e-building/ please ring the bell). You can redeem your meal voucher in the Mensa at counter 1, 2, at the special stand or at the salad bar. An additional payment in cash may be necessary at the salad bar if the plate filling exceeds the value of your voucher, because here you will be charged according to weight.

I want to eat with guests of my faculty (max. 5) in the canteen:
Green meal vouchers for your guests can be purchased for cash during meal times (11:30 - 13:30 hrs) in the administration (room 001 in the e-building / please ring the bell). A receipt for the spent amount can be issued upon request. You redeem the meal vouchers in the Mensa at counter 1, 2, at the special stand or at the salad bar. An additional payment for your guests in cash may be necessary at the salad bar if the plate filling exceeds the value of the voucher, as here the payment is based on weight. Please inform your guests of this.

Mensa Bürgerstraße 23
I eat regularly in the canteen:
You can purchase a guest card for a deposit of 10 euros at the cafeteria cash desk. The refill with the desired amount from 10 Euro can then be made directly at the cafeteria cash register in cash. Then queue up at the food counter and pay your meal digitally in the future.

I only want to eat once or very rarely in the canteen:
Please report your request to the cafeteria cash desk. The staff has a chip card coded for "guests" on site. This will be loaded with the desired amount against cash payment. The card remains with the cashier. The student then goes to the food counter and the corresponding amount for the meal is debited directly from the card.

I want to eat with my faculty guests (max. 5) in the canteen:
This works analogously to the procedure for a one-time meal. Simply speak to our staff at the cafeteria cash desk. A receipt for the amount spent can be issued on request.

Further Question

If you got further questions just send us an email at mensacard@stw-vp.de.